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Frequently Asked Questions

What products are included with free two-day shipping?

Products under 20lbs that are being shipped within the continental US.

How can I request a price quote?

You can request a price quote by clicking the Request Quote button, by calling 1-800-691-8511, or by emailing sales@mroelectric.com. We aim to provide quotes as quickly as possible, and can usually deliver quotes in 10 minutes or less if requested during normal business hours.

How do I place an order?

Orders can be placed by calling us at (800) 691-8511 or emailing your purchase order to sales@mroelectric.com. We accept all major credit cards, wire transfers, and PayPal. If you would like to establish terms please contact us for further information.

What shipping options are available?

All orders for stock items are shipped out the same day if the order is placed before 4PM Eastern. We offer overnight shipping and can ship international as well.

What shipping couriers do you use? Can you bill my account?

Our preferred shipping method is UPS or FedEx. We can ship DHL, TNT or your preferred courier. We can bill using your shipping account or we can add the cost of shipping to your invoice. Free 2 day shipping is available on all orders under 20 lbs.

Do you offer same day delivery?

Yes, in case of emergencies we can coordinate with express courier services to arrange same day shipment options.

Do you provide warranties?

MRO Electric provides Complete Coverage Warranties on all products and repairs. Our CNC related products have a minimum 12-month warranty, and all our PLC products have a 2-year warranty.

How does the Core Exchange Program work?

The Core Exchange Program is the quickest and most cost-efficient means of purchasing from MRO Electric. If you choose to participate, MRO Electric will ship you a new or refurbished replacement part – usually the same day you order. Return your non-functioning unit within 40 days for a refund of the quoted core credit amount.

How do I ship my Core Exchange to MRO?

Using the box your new product was delivered in, please ship to:
MRO Electric and Supply
1652 Old Apex Road
Cary, NC 27513
USA

What are Refurbished Parts?

Our remanufactured units are a cost-effective alternative to new or new surplus products. Each of our reconditioned products come with a 12 to 24-month Complete Coverage Warranty. All parts are thoroughly inspected and hand-cleaned before being put through rigorous test loads and procedures.