Was able to get a brand new part that was listed as obsolete by the manufacturer. Part came quickly and was exactly what we needed.
My order was processed very quickly with no issues. I will be ordering from MRO again in the future.
We ordered one new and one refurbished unit and were very impressed with how good the refurbished unit looked, it looked new to us. We installed the drive+axis card and everything works perfectly. MRO does great work.
6/19/2020 Anonymous Customer
Order was well packaged and even included a drink holder. Nice touch, thank you for the support
THANK YOU FOR ALL OF THE HELP WITH OUR ORDER. OUR MACHINE IS NOW RUNNING. A+ SERVICE!
Pleasantly surprised that MRO had stock of the 984 module we were looking for. The plc system is over 20 years old, so it is good to know that we can find parts for it from MRO if need be.
Fast delivery time and good customer service. Made the ordering process simple and I was able to order the schneider softstart online which was nice.
Thank you for the great customer service! Stay safe and be well
MRO has been consistently supplying us with Siemens parts for years. We appreciate the business relationship that we have built up and will continue to go to MRO.
Way better pricing than we got from our local rep. We saved over $1,000 by ordering through mro and will be going through them for future needs
Both the processor and memory card that we ordered are installed and working great. The salesperson (David) was able to get our order shipped out the same day and sent through expedited shipping to our plant in Montreal. No issues at all, thanks for the help.
Had a slight delay with shipping but MRO overnighted the unit on their account to make up for the delay. I appreciate them working with us to make sure we hit our install date
MRO had inventory of all the spare PLCs we needed to restock after a lightning strike took out our system. We wwere very happy with the condition of all the units we purchased, everything was brand new.
The overall experience was great! Very good customer service and quick response. Will definitely use MRO in the future and would strongly recommend to check them out
Solid customer service and quality product. Our tech had a question about the setup process for the servo and MRO was able to help walk us through the process by changing a few of the parameters in the control. Thanks for the help.
6/10/2020 Anonymous Customer
Overall, we had a good experience! The only suggestion would be to always include the repair summary in the delivery.
Happy with the attention to detail and quality of the refurbished I/O modules we ordered.
We had a very positive experience ordering through MRO. Our maintenance supervisor found their website online when we were looking for a backup part to our lathe and we were able to get a formal quote for the part we needed. I called to place the order and had the comms module shipped directly to the machine builder to have it programmed. MRO was very accommodating and made the ordering process simple.
I called in after 5 and mro was still able to process my order by dropping it off at a UPS dropbox to go out overnight. We received the backup batteries early am delivery, thank you
6/9/2020 Anonymous Customer
Stocked two cable assemblies that I needed to finish a project. Met our deadline and even offered free 2 day shipping.