Reviews from actual customers

4.9 Overall Satisfaction

Based on 1,423 Ratings
T
1/19/2021 TKI
I was overall pleased with the order I placed with MRO. Our accounting department will be setting them up in our system so we can issue POs going forward.
D
1/14/2021 DN
You all were very helpful in getting our plant up and running again. Special thanks to Zach and the support that he provided sorting out the install of the motor.
C
1/12/2021 Carlos
Good service, delivered in time, Customer rep was available even during the Holiday season. Excellent supplier and fantastic communication - Smooth and precise
S
1/5/2021 sherry
MRO has exceptional customer service and the orders we have placed with them are always filled promptly. They are a "go-to" vendor whenever we have something break.
J
12/28/2020 JRC
Our repaired board was received and installed today, everything is working perfectly. Thank you for the fast turnaround, we were very lucky to find MRO and have them handle this repair for us. Great work.
H
12/24/2020 HH
I had a good experience working with MRO. They were able to drop ship directly to a customer and everything went off without a hitch. Have a good Christmas! THank you!
K
12/22/2020 Kent
fast, fast, fast. mro had pricing emailed to me in minutes, tracking within an hour of placing the order, and the vfd was delivered the next morning. five stars
R
12/18/2020 Ron
I had a wonderful experience with this company. They were fast and efficient in taking care of my needs. They were friendly when I called and they were able to answer all my questions. They were able to get the necessary repair done on my obsolete part and get it back to me in less than a week! I will definitely do business with MRO again!
A
12/16/2020 anon
mro got us out of a bind by having a servo ready for pickup on a saturday afternoon. in these crazy times it is nice to have someone come through when everthing else is falling apart.
R
12/14/2020 rtd
MRO's quote response time was impressive, we usually have to wait hrs to hear back from our local vendor. MRO seems to stock a fair amount of parts that we regularly need so I'll be following up with them next time.
J
12/9/2020 Joan
Thanks for helping us out, you were very easy to work with. Motor looks good and we'll give you a call next time something is needed.
N
12/3/2020 ncu
five star customer service from MRO. Siemens was going to charge an arm and a leg for the NCU but mro had stock for a fraction of the cost
K
11/30/2020 KTC
Cheers to the exceptional service from your sales staff, everyone I talked to was very helpful. Have a good holiday season and stay safe
J
11/25/2020 Jerome
Happy with the E/R module that we ordered from MRO. It looks great and was way cheaper than what the OEM quoted us. Have a great holiday!
D
11/24/2020 dan
we weren't the easiest customer for MRO to deal with, but they were very patient in helping us sort out the error we were getting on our cnc. 5 star customer service and would reccomend
B
11/20/2020 BAUTISTA
MRO IS A VERY PROFESSIONAL TEAM, THEY HAVE THE SOLUTION TO EVERY PROBLEM
J
11/18/2020 jeff
website was easy to navigate and request a quote through. joe sent back a formal quote within minutess and then I called in to place the order. all in all the ordering process took less than 15 minutes, very easy.
M
11/17/2020 MTR
Thank you for all of the help over the past few days. MRO has been invaluable in helping us figure out why our press wasn't working, we would recommend them to anyone looking for quality support and good pricing.
J
11/12/2020 Jay
Very happy with MRO and their customer service. Had a problem with UPS delivering my order and MRO was able to talk to UPS to get the problem resolved.
D
11/10/2020 David
MRO's customer service and attention to detail is above and beyond other companies that we have dealt with in the industry. I was extremely impressed with how quickly we received a quote, I almost thought they had some sort of automated system set up but it was an actual salesperson who was able to answer my questions about shipping options. Superb experience all around.