They had the part, they told me the price, and they delivered a functioning device. All in all, I'm pleased
Great customer service, easy to order parts and receive RMA for core return.. I will definitely order from them again
We had a machine down due to a damaged component and MRO was one of the very few suppliers that have the part in stock and they have it at the best price. We could´t pay from the web page because we are international customers but Joe from sales department was very helpfull and guided us through the rest of the process, the part was shipped same day and we received 2 days later in our facilites (after custom clearence) and the machine was back in production Great service
The service was great! Everything was so easy and smooth. I would recommend everyone give you a try.
7/16/2019 Anonymous Customer
7/12/2019 Anonymous Customer
Joe and his team were wonderful to work with. They were knowledgeable and very willing to help us get the parts we needed right away.
Great transaction all around. They knew what I needed and the ordering and shipping process went perfect.
7/1/2019 Anonymous Customer
great experience. Product delivered on time.
What a great group of people
MRO saved our neck after a power surge knocked out one of our main production lines. They had the power supply in stock and we sent a driver to pick it up the same day so we only had about 5 hours downtime. They have shot to the top of our list of preferred vendors.
Everyone I have talked with at MRO Electric was knowledgeable, helpful and courteous. The modules I purchased are no longer in production so finding a source for them allows me to delay the large expense of replacing the entire fountain controller for a bit longer. I recommend MRO Electric without hesitation.
Great service, and fast shipping.
Overall my experience was positive. Super fast responses from the MRO representatives. In minutes they had come back with a price estimate on parts and responded quickly to go through the process of getting the parts on order. In two days I had what I needed. I only had one minor issue: The parts I were buying are no longer manufactured and are hard to come across. When I saw that MRO had "new" parts 2/3 cheaper than what a new par used to cost when it was still being manufactured, I found it hard to believe. I contacted them and asked if they were sure if the part was in fact new, and i was reassured they were. When I received the parts, it was obvious the parts weren't new - they were probably refurbished (hence the cheaper price.) I knew this because new parts have plastic film on the screens of the part and you could see minor wear marks where this part was slid in and out of the rack it sits in. Luckily, I consulted my customer and informed him that the part was refurbished and not brand new as requested and they said as long as the part was proven functional they were happy with it. So at the end of the day everything worked out and my customer ultimately saved a lot of money, however I would have appreciated a little more research into the history of the part for an honest answer. I give MRO the benefit of doubt that the part was new instead of refurbished as the part was inside of a sealed box. I am still very happy with the customer service.
Great service and prices.
Mroelectric did exactly what they said the could do. Repaired my servo amp in two days. Saved me at least one possibly two weeks of down time. Great job.
I bought a Yaskawa Drive for my aged Hitachi Lathe. I needed the drive shipped overnight. The transaction went smooth. We received it the next day, installed the drive, machine is back up and running making us product.
MRO had the exact part I needed and at a great price.